privacy policy

2020

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with PCI-DSS standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers.

We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, the length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, SMS, or postal mail.

When you conduct a transaction on our website, we collect the personal information you give us, such as your name, address, and email address. Your personal information will be used only for the specific reasons stated above.

We collect both non-personal and personal information for the following purposes:

To provide and operate the services;
To provide ongoing customer service and technical support to our users;
To contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our services;
To comply with applicable laws and regulations.

Accessibility Statement

The operator of alpenjuwel.shop endeavors to make its website accessible in accordance with the Web Accessibility Act (WZG) and EU Directive 2016/2102.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA.

Non-accessible content

The content listed below is not accessible for the following reasons:

- Images without alt text: Some decorative images on the website do not have descriptive alt text, which can be problematic for users with visual impairments.
- Inadequate keyboard usability: Certain interactive elements cannot be fully navigated using the keyboard.
- Lack of structure: Headings and paragraphs are not always correctly marked up, which is due to the design, which could make navigation more difficult for screen reader users.

We strive to comply with the guidelines as far as we can and want to offer you a carefree shopping experience.
If you experience any difficulties with the readability or visibility of this website, please let us know so that we can resolve the issue promptly.

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